Shopping Cart

0

Your shopping bag is empty

Go to the shop

Refund policy

Refund policy

Refund policy

Return Policy:

At Track it , we are committed to ensuring your satisfaction with our products. If, for any reason, you receive a wrong product or a damaged item, we offer a hassle-free return process to address your concerns.

Eligibility for Return:
1. Wrong Product: If you receive a product that does not match the item you ordered, we will gladly accept the return.
2. Damaged Product: In the unfortunate event that your product arrives damaged, we will initiate the return process to resolve the issue promptly.

Timeframe:
To be eligible for a return, you must notify us within 30 days from the date of receipt of the product. Requests for returns beyond this timeframe may not be accepted.

Condition of the Product:
To qualify for a return, the product must be in the same condition as when you received it. It should be unused, undamaged, and returned in its original packaging. Please ensure that all accessories, tags, and labels are intact.

Return Process:
To initiate a return, please follow these steps:
1. Contact our customer support team within the specified 30-day window, providing your order details and a description of the issue.
2. Our customer support representative will guide you through the return process and provide you with a return shipping label, if applicable.
3. Carefully package the product, including all original accessories and packaging, and affix the return shipping label.
4. Drop off the package at the designated shipping provider's location or arrange for a pickup, as instructed by our customer support team.

Refund:
Once we receive the returned product and verify its condition, we will process the refund within a reasonable timeframe. The refund will be issued to the original payment method used for the purchase. Please note that shipping and handling charges are non-refundable.

Non-Returnable Items:
Certain items, such as personalized or custom-made products, may not be eligible for returns unless they are defective or damaged upon receipt.

We are committed to providing you with the best possible shopping experience, and we strive to resolve any issues with your order promptly and professionally. If you have any questions or need further assistance regarding our return policy, please do not hesitate to contact our dedicated customer support team.

Thank you for shopping with

Your satisfaction is our top priority.